Turn real-world clinical data into real-world decisions.
Dx2Rx.health connects patient data with the latest clinical evidence through PhenomeOS, helping healthcare providers make informed, evidence-based decisions.
Healthcare is sitting on untapped clinical value.
Every patient interaction generates valuable clinical data. From notes and lab reports to imaging, prescriptions and outcomes, it remains fragmented across care providers, diagnostic labs, and healthcare programmes.
The hard part is connecting patient-level information with the latest clinical evidence to enable timely, informed decisions and action.
Information is fragmented
Patient data is scattered across systems, formats, departments and organisations.
Effort is intensive
Applying evolving research and guidelines to patient data is still largely manual.
Action is delayed
Disconnected insights slow follow-ups, therapy starts and outcomes.
Clinical decisions are still made one case at a time.
Much of clinical reasoning still relies heavily on individual chart reviews and ad hoc analysis, making consistent understanding across patients, sites, and programmes difficult to achieve.
A clinical foundation continuously connects patient data with current evidence, enabling systematic, repeatable, and reliable clinical understanding.
- Continuity over snapshots
- Context over metrics
- Structure before scale
The clinical foundation behind every Dx2Rx solution.
PhenomeOS structures and contextualises clinical information, continuously linking it to the latest evidence to bridge diagnosis and treatment. It is the intelligence layer between diagnosis and treatment.
Three modules. One patient journey.
See every patient's path from first test to treatment.
Patient funnel visibility and progression
- Identify and segment patients based on clinical criteria.
- Track patients from diagnosis to treatment.
- Monitor outcomes and identify gaps in the care journey.
Reach patients at the right time before they need to ask.
Proactive needs tracking & engagement
- Predict upcoming patient needs
- Trigger timely, personalised outreach
- Measure engagement, response and conversion
Answer, guide and recommend at every touchpoint.
Chatbot & recommendation engine
- Conversational assistant for patients and providers
- Provide timely guidance and information.
- Simple and user-friendly care navigation
Built for the organisations that move patients from Dx to Rx.
Care providers
Reduce patient leakage between OPD, diagnostics and treatment, and keep patients within your network.
CarePath shows where patients drop off. CareConnect brings them back. CareAssist answers their questions 24/7.
Pharma
Shorten the time from diagnosis to the right therapy, with privacy-safe insight into the patient journey.
CarePath maps the diagnosis-to-therapy path. CareConnect supports adherence programmes. CareAssist powers patient support.
Diagnostic labs
Turn every report into a next step, with follow-up tests, consults and referrals.
CarePath tracks report-to-follow-up conversion. CareConnect triggers repeat-test reminders. CareAssist explains reports in plain language.
Measuring what matters.
Built for healthcare data compliance.
Trusted and secure healthcare data handling.
A clinical foundation for real-world decisions.
PhenomeOS unifies patient data with the latest clinical evidence and turns it into a structured, continuously updated understanding of every patient. It powers CarePath, CareConnect and CareAssist.
Patient data and clinical evidence, connected continuously.
Internal sources describe each patient. External sources describe current best practice. PhenomeOS joins the two so every decision starts from the same structured picture.
Internal clinical sources
- Patient records (EMR / HIS)
- Clinical notes and summaries
- Lab and imaging reports (LIS / RIS)
- Medications and prescriptions
- Outcomes and follow-ups
Structured clinical understanding
External clinical sources
- Latest clinical research
- Evolving treatment guidelines
- Standards of care
- Emerging therapies
Unify, contextualise, structure, enable.
Unify
Bring patient data from care providers, diagnostic labs and programmes together with clinical evidence.
Contextualise
Apply clinical knowledge and current guidelines to each patient's data.
Structure
Build a reliable, continuously updated clinical layer for every patient.
Enable
Power CarePath, CareConnect, and CareAssist across care, operations, quality and research.
Built to make clinical understanding repeatable.
Continuity over snapshots
Follows each patient across visits, tests and sites, rather than reading one report in isolation.
Context over metrics
Interprets results against guidelines, history and standards of care, not just thresholds.
Structure before scale
Creates a dependable clinical layer first, so every application built on it stays consistent.
One foundation, three modules.
See every patient's path from first test to treatment.
Patient funnel visibility and progression
- Identify and segment patients based on clinical criteria.
- Track patients from diagnosis to treatment.
- Monitor outcomes and identify gaps in the care journey.
Reach patients at the right time before they need to ask.
Proactive needs tracking & engagement
- Predict upcoming patient needs
- Trigger timely, personalised outreach
- Measure engagement, response and conversion
Answer, guide and recommend at every touchpoint.
Chatbot & recommendation engine
- Conversational assistant for patients and providers
- Provide timely guidance and information.
- Simple and user-friendly care navigation
What PhenomeOS means for you.
Consistent, evidence-aligned care
Apply current guidelines across every patient and department, and keep patients on the right pathway within your network.
Real-world evidence, privacy-safe
Understand diagnosis-to-therapy journeys, identify eligible patient cohorts, and support emerging therapies with real-world data.
Every report, a next step
Read results in clinical context and connect them to follow-up tests, consults, and referrals.
See every patient's path from first test to treatment.
CarePath turns scattered orders, reports, referrals and prescriptions into one live view of each patient's journey. See where patients stall between diagnosis and treatment, and act before they drop out.
Patients fall through the gaps between systems.
of test results for hospitalised patients were not followed up, across the studies in one systematic review.
Source: BMJ Quality & Safety (2011)of new prescriptions in primary care were never filled within six months.
Source: CMAJ (2023)Orders, reports, referrals and prescriptions sit in separate systems, so no one team sees the whole path.
Common across health systemsPatients fall through the gaps between systems.
Journeys are invisible
No single team sees a patient's full path from first test to treatment.
Follow-ups slip
Abnormal results, referrals and new prescriptions often go unactioned.
Drop-offs are found too late
Leakage shows up in reports months later, when the patient can no longer be helped.
From clinical data to the next step, in four moves.
Connect
Bring in orders, results, appointments, referrals and prescriptions from HIS, EMR, LIS and RIS.
Map
PhenomeOS links events into a journey for each patient and compares it with the expected clinical pathway.
Detect
Flag stalls: an abnormal result with no follow-up, a referral not booked, a therapy not started.
Act
Route gaps to care teams, trigger CareConnect outreach and track every case to closure.
What CarePath does
Patient journey timeline
Every test, visit, referral and prescription for a patient, in order, on one screen.
Funnel analytics
Stage-by-stage conversion by condition, test, specialty, doctor and site.
Stall and drop-off alerts
Rules and models that spot patients who have not moved to the next step in time.
Pathway mapping
Journeys compared with guideline-based pathways, so gaps are clinical, not just operational.
Cohort identification
Find and segment patients by clinical criteria, such as results, diagnoses and therapies.
Outcome tracking
Follow what happened after each step, and where the care journey has gaps.
An example from a CKD population
CarePath sorts a screened population into confirmed, unconfirmed and suspected chronic kidney disease, then surfaces the patients who need action now.
46% of 2,400 screened
Unconfirmed, advanced stage, no repeat test in 90+ days24
Confirmed, eGFR falling more than 5 mL/min/1.73m² a year54
Confirmed, but albuminuria never assessed125
CarePath for each customer
Stop leakage inside your network
See drop-off between OPD, diagnostics, admissions and follow-up, by department and site, and bring patients back to the right next step.
Understand the diagnosis-to-therapy journey
Use de-identified, aggregated journey insight to see where diagnosed patients wait or drop out, and plan disease-awareness and support programmes.
Turn every report into a next step
Track how many abnormal and critical results lead to a repeat test, consult or referral, by test and by referring doctor.
What you can measure
CarePath reports these measures out of the box, so you can set a baseline and track change from day one.
- Diagnosis-to-treatment time
- Follow-up after abnormal results
- Referral completion
- Stage-wise drop-off
- Retention within network
- Pathway adherence
Questions about CarePath
What data does CarePath need?
How is it different from a BI dashboard?
Do pharma partners see identifiable patients?
Can we act on the gaps CarePath finds?
Works with the rest of PhenomeOS
Reach patients at the right time before they need to ask.
Proactive needs tracking & engagement
- Predict upcoming patient needs
- Trigger timely, personalised outreach
- Measure engagement, response and conversion
Answer, guide and recommend at every touchpoint.
Chatbot & recommendation engine
- Conversational assistant for patients and providers
- Provide timely guidance and information.
- Simple and user-friendly care navigation
Reach patients at the right time, before they need to ask.
CareConnect uses each patient's clinical context to anticipate what they need next, such as a repeat test, a follow-up consult or a refill, and reaches them on the right channel at the right moment.
Care slips when no one reaches out in time.
average adherence to long-term therapies among people with chronic diseases in developed countries.
Source: WHO (2003)of new prescriptions in primary care were never filled within six months.
Source: CMAJ (2023)in a 2023 meta-analysis; it found significant evidence that SMS, phone and mail reminders reduce missed appointments.
Source: BMC Health Services Research (2023)Care slips when no one reaches out in time.
Outreach is reactive
Patients are contacted after a missed visit, not before the moment that matters.
Messages are generic
Everyone gets the same reminder, whatever their condition, results or stage of care.
Adherence fades
Repeat tests, refills and reviews drift as weeks pass without a nudge.
From clinical data to the next step, in four moves.
Understand
PhenomeOS reads results, diagnoses and history to work out what each patient is due for next.
Prioritise
Score urgency and segment patients into cohorts, so teams focus on the people who need it most.
Engage
Send personalised, consent-aware messages on SMS, WhatsApp, email or voice, in the patient's language.
Learn
Track responses and bookings, and refine timing, channel and message for each cohort.
What CareConnect does
Care-gap detection
Due tests, missed follow-ups, refills and screenings, identified from clinical data.
Cohort segmentation
Group patients by condition, risk, stage and preferences for targeted programmes.
Multichannel outreach
SMS, WhatsApp, email, IVR and app notifications from one place.
Preferred languages
Messages in the language each patient prefers, with wording reviewed by your clinical team.
Consent and preferences
Opt-in, opt-out and quiet hours honoured for every patient and channel.
Engagement analytics
Measure engagement, response and conversion for every journey and cohort.
An example journey for one patient
CareConnect times each message to the patient's clinical context, not to a fixed campaign calendar.
- Day 0HbA1c 8.4% reportedResult flagged as above target
- Day 1WhatsApp messageResult explained in the patient's preferred language, with a link to book a consult
- Day 3Consult bookedBooking confirmed through the link
- Day 85Repeat-test reminderHbA1c due; home collection offered
- Day 88Home collection bookedSample collected at home
CareConnect for each customer
Bring patients back for the next step
Follow-up consults, chronic-care reviews, post-discharge checks and preventive screenings, timed to each patient.
Support adherence, with consent
Power patient-support and adherence programmes through provider partners, with consent-based messaging and aggregated reporting.
Make repeat testing routine
Remind patients when monitoring tests such as HbA1c or lipid panels are due, and offer home sample collection.
What you can measure
CareConnect reports these measures out of the box, so you can set a baseline and track change from day one.
- Response rate
- Appointment conversion
- Repeat-test compliance
- Refill and adherence rate
- Lapsed-patient re-engagement
- Opt-out rate
Questions about CareConnect
Which channels does CareConnect support?
How is patient consent handled?
Does it replace our CRM or call centre?
What kind of messages can it send?
- Adherence to long-term therapies: evidence for action, WHO (2003)
- Prevalence and predictors of primary nonadherence to medications prescribed in primary care, CMAJ (2023)
- Behavioural economic interventions to reduce health care appointment non-attendance: a systematic review and meta-analysis, BMC Health Services Research (2023)
Works with the rest of PhenomeOS
See every patient's path from first test to treatment.
Patient funnel visibility and progression
- Identify and segment patients based on clinical criteria.
- Track patients from diagnosis to treatment.
- Monitor outcomes and identify gaps in the care journey.
Answer, guide and recommend at every touchpoint.
Chatbot & recommendation engine
- Conversational assistant for patients and providers
- Provide timely guidance and information.
- Simple and user-friendly care navigation
Answer, guide and recommend at every touchpoint.
CareAssist is a clinically grounded assistant for patients and care teams. It explains reports in plain language, answers questions, helps book the next step and recommends the next best action, with a clear hand-off to people when needed.
Patients are left to make sense of results on their own.
of surveyed patients were confused by some aspect of their lab results.
Source: JMIR (2020)of those who were confused said medical terminology was the problem.
Source: JMIR (2020)were unsure whether they understood their results at all.
Source: JMIR (2020)Patients are left to make sense of results on their own.
Reports are hard to read
Medical terms and reference ranges leave patients unsure what their results mean.
Answers come too late
Questions come up after hours, when clinics and call centres are closed.
Next steps are unclear
Patients don't know which test, consult or specialist they need next.
From clinical data to the next step, in four moves.
Grounded
Answers come from PhenomeOS clinical knowledge and your own approved content, such as services, preparation and pricing.
Personalised
With consent, CareAssist uses the patient's own results and history to make answers relevant.
Safe
It does not diagnose. Red-flag symptoms and uncertain cases are escalated to a person.
Actionable
Every conversation can end in a next step: a booking, a home collection or a callback.
What CareAssist does
Report explainer
Plain-language explanations of lab and imaging reports, with what to ask the doctor next.
Conversational assistant
On your website, app and WhatsApp, for patients and for providers.
Next-best-action recommendations
Suggests the right follow-up test, consult or programme from the patient's context.
Booking and home collection
Book appointments, tests and home sample collection inside the conversation.
Care-team copilot
Patient summaries and suggested next steps for doctors and coordinators.
Human hand-off
Smooth transfer to a nurse, coordinator or call centre, with the conversation attached.
An example conversation
CareAssist explains, stays within safe limits and offers a clear next step.
CareAssist for each customer
A front door that never closes
Answer OPD and service queries, guide patients before and after procedures, and route them to the right department.
Trusted information for patient support
Medically reviewed disease and therapy information for patient-support programmes, with escalation to qualified staff.
Reports patients can understand
Explain results in plain language and recommend follow-up tests or consults, reducing calls to your support team.
What you can measure
CareAssist reports these measures out of the box, so you can set a baseline and track change from day one.
- Queries resolved without hand-off
- Time to answer
- Bookings from conversations
- Hand-off rate and reasons
- Patient satisfaction (CSAT)
- Languages served
Questions about CareAssist
Does CareAssist diagnose patients?
What does it base its answers on?
Can it hand conversations to our staff?
Which languages and channels are supported?
Works with the rest of PhenomeOS
See every patient's path from first test to treatment.
Patient funnel visibility and progression
- Identify and segment patients based on clinical criteria.
- Track patients from diagnosis to treatment.
- Monitor outcomes and identify gaps in the care journey.
Reach patients at the right time before they need to ask.
Proactive needs tracking & engagement
- Predict upcoming patient needs
- Trigger timely, personalised outreach
- Measure engagement, response and conversion
Challenge, solution and measured outcome.
Challenge, solution and measured outcome.
Challenge, solution and measured outcome.
Challenge, solution and measured outcome.
Challenge, solution and measured outcome.
Challenge, solution and measured outcome.
Frequently asked questions
Everything you need to know about our platform, technology, and approach to care.
What is PhenomeOS?
Who can benefit from PhenomeOS?
Which systems does it integrate with?
What types of clinical data does PhenomeOS support?
How is patient data protected?
How can we partner with Dx2Rx?
Media & blogs
News, press coverage and perspectives on clinical intelligence.
Patient data deserves the highest standard of care.
How Dx2Rx.health and PhenomeOS protect patient and partner data.
Privacy is designed in, not added on.
Privacy by design
Every module is built to collect, use and keep only what the clinical purpose needs.
Consent first
Use of data with the requisite consent given for each clearly defined purpose.
Minimum necessary
Teams and partners see only the data their role requires. They see de-identified, aggregated insight only.
Transparency
Care providers can see what data is processed, why, by whom and for how long.
How we protect data
Encryption
Data is encrypted in transit and at rest using industry-standard protocols.
Access control
Role-based access, least privilege, single sign-on and multi-factor authentication for every user.
Audit trails
Every access to patient data is logged, so care providers can see who viewed what and when.
De-identification
Identifiers are removed or masked before data is used for analytics, research or insight.
Regional hosting
Data is hosted in-region on secure cloud infrastructure, with network isolation between customers.
Monitoring and response
Continuous monitoring, regular vulnerability testing and a documented incident and breach-notification process.
Your data stays where it belongs.
Care providers remain the data controller. Dx2Rx.health processes data only on their instructions and only to deliver the services they have chosen.
- Stored and processed in the customer's region
- Used only to deliver contracted services
- Never sold, and never used for advertising
- Not used to train shared models without consent
- Retained and processed in accordance with law
- Partners listed and bound by equivalent terms
Patients stay in control.
Patients can exercise their rights through their care provider, who controls their data. We support care providers in responding promptly.
Access
See what information is held about them.
Correction
Ask for inaccurate information to be corrected.
Erasure
Ask for data to be deleted based on request.
Withdraw consent
Opt out of messages or data sharing at any time.
Documents for your review
Available to customers and prospective partners on request.
Request a demo
Tell us about your organisation and we'll set up a walkthrough.